This User Agreement ("Agreement") applies whenever you use www.thetravelvalley.com (the "Site"), submit an inquiry, or create an account with us. It works alongside our Terms of Service and Privacy Policy — where the three overlap, the more specific terms here on account and inquiry conduct apply.
If you create an account or submit repeat inquiries, you're responsible for keeping your login details and contact information accurate and confidential. Let us know immediately at support@thetravelvalley.com if you suspect unauthorized use.
By submitting an inquiry or contact form, you agree that our team may reach out by phone, email, or WhatsApp with quotes, booking confirmations, or relevant offers. You can opt out of marketing messages at any time while still receiving essential booking-related communication.
Where a booking requires card payment, you may be asked to complete a card authorization step to confirm the charge is legitimate — see our Card Authorization page for details. Providing false payment information is a breach of this Agreement.
We may suspend or restrict access to inquiry tools or an account where we reasonably suspect misuse, fraud, or repeated abusive contact with our support team.
We may revise this Agreement from time to time; the "Last updated" date above reflects the latest version. Continued use of the Site after a change means you accept the update.
Nothing in this Agreement transfers ownership of Site content to you — using the Site to book travel doesn't grant any rights beyond personal, non-commercial use of the pages themselves, as covered in our Copyright notice.
The Site is provided as-is, and while we work to keep fares, availability, and content accurate, we can't guarantee the Site will be error-free or uninterrupted at all times.
To the extent permitted by law, our liability for any issue arising from your use of the Site is limited to the amount you paid for the specific booking in question, consistent with our Terms of Service.
This Agreement is governed by the laws of India, and any dispute arising from it is subject to the jurisdiction of the courts in Delhi.
If a disagreement comes up, we ask that you contact us directly first so we can try to resolve it before any formal proceedings — most issues get sorted out at that stage without needing to go further.
Questions about this Agreement can be sent to support@thetravelvalley.com or by calling 011-4565-0281.
They work together — the Terms of Service cover the Site generally, while this Agreement focuses specifically on accounts, inquiries, and acceptable use.
No, you can submit a one-off inquiry without creating an account, though an account makes it easier to track past quotes and bookings.
Yes, every marketing email includes an unsubscribe link, and you can also email support to opt out directly.
We'll always try to reach out first to resolve any concern before restricting access, except in cases of clear fraud or abuse.
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