For phone or agent-assisted bookings, a card authorization form lets you confirm in writing that you approve a specific charge amount to your card, which protects both you and us against unauthorized use.
For phone or agent-assisted bookings, a card authorization form lets you confirm in writing that you approve a specific charge amount to your card, which protects both you and us against unauthorized use.
A typical authorization includes the cardholder's name, the last four digits of the card, the exact charge amount, and a signature — we never ask for a full card number or CVV by email.
We'll send you a secure form to complete for your booking. Sensitive card details are only ever collected through a secure payment link or over a verified phone call, never by plain email.
If you receive a request for card details that doesn't match this process — for example, a request to email a full card number and CVV directly — treat it as suspicious and contact us to verify before responding.
Card authorization mostly comes up when a booking is paid over the phone or when the card on file doesn't match the name of the lead traveler — a parent booking for a child, or a friend covering the cost for the group. Straightforward online bookings paid with your own card usually don't need this extra step.
We ask for card details only through a secure form, never over an unencrypted email thread, and the form is used solely to confirm the charge you've already agreed to — not stored for future use without your say-so. If anyone contacts you asking for full card details over text or WhatsApp, that's not us and worth reporting.
If someone else is paying for your trip — a parent, employer, or relative — the cardholder needs to fill out and sign the authorization form themselves, along with a copy of their ID and the card used. This protects both sides if the charge is ever questioned later.
Banks sometimes flag international or higher-value travel charges as unusual activity, which can decline a perfectly valid payment. Calling your bank to pre-clear the charge before we run it, or splitting a large payment across two cards, usually resolves this faster than waiting for the bank to call you back.
Signed authorization forms are kept only as long as needed for the booking and any related dispute window, then removed from active files. You can ask us to confirm a form has been deleted once your trip is complete and no charges are pending.
Not quite — it confirms you approve a specific charge amount before it's processed, adding a layer of verification for agent-assisted bookings.
No. Sensitive card details are only collected through a secure payment link or a verified phone call, never plain email or chat.
Online payments are processed directly through an encrypted payment gateway, while phone bookings need a written record of your authorization for the same level of protection.
You can complete payment directly through a secure online payment link instead, where available, as an alternative to phone-based authorization.
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